POLICIES
APPOINTMENT POLICY:
Due to our busy schedules and working by appointment only, we require a retainer. To secure an appointment, you must pay half the appointment price when booking to hold your spot. Please be advised that dates and scheduled makeup appointments will only be reserved when the 50% payment is made. Your fee will be non-refundable if you cancel your appointment for any reason. Under exceptional circumstances, your charge will be refunded at the discretion of House of Flawless.
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RETAINER POLICY - WEDDINGS:
A signed contract is required to secure a date, with a 50% deposit due at the time of signing. The retainer is non-refundable and non-transferable. Please be advised that dates and scheduled makeup times will only be reserved when a signed contract and retainer are received. Your deposit will be non-refundable for reasons including but not limited to; cancellation of the wedding, date change, change in services, weather sickness, etc.
TRIAL RUN POLICY:
A trial run is mandatory for all weddings. This is our only chance to nail the perfect look so you can go into your big day confident that we have it right. A trial run does NOT guarantee a booking. If you decide to try on your look before booking, be aware that your date may be booked before or after we even do a trial. Once you have a trial run, it is up to you to contact us to secure your date. If you know you love our work, go ahead and book us, and don’t lose out on your date. You must have a signed contract and a deposit before your date is secured.
LATE POLICY - WEDDINGS OR REGULAR APPOINTMENTS:
A late fee of $25 will be charged for every 15 mins of delay when a client is late for a scheduled appointment time, or if scheduled makeup time exceeds allotted times because of Client delays. This will be paid for in cash before the Artist or client leaves. This also includes anyone in your booked party. If the Client (or anyone in your party) is late on the event date that time is deducted from the appointment time. If the Artist is not finished at the end of the allotted time because of tardiness the Artist will have to start the next client. If the Artist has time at the end they will finish the person who was late. The Artist is not responsible for tardiness and unfinished makeup due to the Client being late. This late policy is the same for Trial Runs. This is Non-Negotiable
PAYMENT POLICY -WEDDINGS:
Payment is expected in full on or before thirty (14) days before the event date, payable by Cash/Paypal/Credit Card for the remaining balance. In the event that the event date is booked less than 1 month before, the full balance is due at the time of booking with Cash or Card. If the Client has an outstanding balance on the wedding day, services will NOT be rendered.
CANCELLATION POLICY:
You may cancel your services at any time however; you will forfeit any and all deposits and/or payments made. In the event that an artist is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made up to and including a full refund of retainers for services not provided. Full Cancellation policy in the contract for bridal parties.
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MINIMUM POLICY:
There is a minimum of a 5-person booking to be the main wedding of the day. If your service total does not meet the 5-person minimum, you will be worked in before or after the main wedding. *Note the minimums can change at any time.